STORE POLICIES
Our Commitment to You
We believe that the key to our success is great customer service. We're committed to bringing you the products you want at the best prices every day, and to providing you with the convenient, secure shopping experience you deserve. If you have any ideas, comments, concerns, or complaints about how we can serve you better, pleaseContact usand we'll do our best to help. Give us the opportunity to make you a satisfied customer and we will make it our top priority to do so.
Shipping & Handling
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-21 day delivery time.
Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufactures defect, contact our Customer Servicedepartment for instructions. Do not return products to us without first e-mailing to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. For questions about returning merchandise contact our
Returns will be handled according to the following schedule:
Defective Upon Shipment: Credit for cost of item(s) or replacement
Refused Delivery: Credit for cost of item(s) minus 15% or $5 restocking fee*
Accepted Delivery: Credit for cost of item(s) minus 15%-100% restocking fee*
** Allcampgear reserves the right to evaluate product return conditions and assess restocking fees at its own discretion. **
Once a return is authorized by our return department you should:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
